I am not able to login, what should I do?

After five incorrect password attempts, an account will become 'locked out' temporarily for 5 minutes. Please wait and try again later.

If you are unable to login because you have forgotten your password then you will need to reset the password. Please do this by clicking this 'Reset Password' link or clicking the 'Forgot Password' link on the login page. You should then receive an email containing the instructions that you will need to follow. If you do not receive the email with your reset password link, please contact a LeaveWizard administrator in your company.

If an account appears to have been 'locked out' permanently any administrator in a company can unlock an account by unticking 'This account is unable to log in' in the 'Access Control' section of the 'Employee details' page for the account.

Your LeaveWizard password needs to be a least 7 characters in length. Although we don't impose any other restrictions we advise that you use upper case, lower case, numbers and symbols for added security.

Feedback and Knowledge Base