I am not able to login, what should I do?

After five incorrect password attempts, an account will become 'locked out' temporarily for 5 minutes. Please wait and try again later.

If you are unable to login because you have forgotten your password then you will need to reset the password. Please do this by clicking this 'Reset Password' link or clicking the 'Forgot Password' link on the login page. You should then receive an email containing the instructions that you will need to follow. If you do not receive the email with your reset password link, please contact a LeaveWizard administrator in your company.

If an account appears to have been 'locked out' permanently any administrator in a company can unlock an account by unticking 'This account is unable to log in' in the 'Access Control' section of the 'Employee details' page for the account.


How do I...?

  1. I am not able to login, what should I do?
  2. How do I change the leave type which is selected by default when requesting leave?
  3. I am not receiving emails from LeaveWizard
  4. Employees are not able to enter Sickness
  5. Public Holidays are not showing on the calendar
  6. How do I hide certain employees from lists and charts?
  7. Can we use our own logo?
  8. How do I de-activate employees (end of employment)
  9. How do I re-activate employees?
  10. Employee X can't see anyone's sick days (or other event type) in any of the views
  11. I cannot delete an event type because it has previously been used to record leave events. Where do I see the events of this type?
  12. How do I restrict leave over a certain period - e.g. Christmas
  13. How do I set up an event type that is bookable on weekends?
  14. We have integrated Outlook however events seem to disappear after some time. Can we get these back?
  15. How do I remove the restriction on the allowance of a leave type?
  16. A leave type is included in the monthly allowance report but it should not be. How can I remove it?
  17. I am seeing some regional language in the calendar , How do i get it in English?
  18. I am not able to see public holidays in my leave calendar, What should I do?
  19. How do I restrict staff to only request holidays for the current holiday year?
  20. My events do not deduct overlapping Public holidays. How do I fix this?”
  21. How do I assign a PA for applying leave on someone's behalf?
  22. How do I assign an admin account to be an approver?
  23. How do I let employees know their login and how to access leavwizard?
  24. My allowances seem wrong, what could the problem be?
  25. How do I create paternity leave in the system
  26. How to restrict Paternity Leave" to specific individuals
  27. How to change employee from full-time to part-time
  28. How do I create Maternity Leave in the system
  29. How to merge Outlook calendars and how to overlay and import new ones.
  30. How do i set a minimum notice period in the system.
  31. What is a CSV file?

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